Work @ ATS: Career Paths

ATS has opportunities for employees who wish to grow in their professional development. This is known as a career path. Career paths may vary by station and by individual given different sets of circumstances.

A career path takes place through promotions based on the abilities of the employee. First and foremost, for an employee to be promoted, s/he must understand, and show a thorough understanding of safety, the company product lines and strategic vision.

Listed below are positions employees can be promoted into within our Operations Department and a brief description of their responsibilities:

Lead Agent
A lead agent assigns duties and responsibilities to other employees. A lead agent leads a team of usually three to five agents in performing assigned work tasks from manager and/or supervisors. Additionally, the lead agent identifies agents to supervisors that should receive recognition and/or counseling based on work performance.

Supervisor
A supervisor coaches, encourages teamwork, and provides constructive performance counseling. A supervisor has overall shift responsibility and supervises usually between 10 to 30 employees at a time, depending on the operation. Interacts directly with the airline customers to ensure quality product delivery..

Ramp Manager / Passenger Manager / Duty Manager
These management positions have more of a global operational responsibility to ensure the operation is completed safely and within all quality standards. These managers provide guidance and mentorship to the front line supervisor group in managing the workforce, monitor daily financial performance of the station, sets operational policies and procedures in conjunction with the station manager, and provide direct support to customers in providing resources necessary to accomplish contractual agreements.

Regional Safety Manager
A Regional Safety Manager provides guidance to stations within his/her assigned region in regards to interpreting company safety policies and procedures, analyzing accident / injury trends, managing the technical training of all employees, and ensures that all incidents, including near misses, are investigated in a manner that promotes future prevention. Additionally, this position coordinates with local vendors to provide all safety equipment to each location in the most efficient and cost-effective manner.

Station Manager
A Station Manager has responsibility for the entire station and all facets of running that station. These include the safe operation, financial, administrative, customer service, and employee issues. The Station Manager analyzes all necessary resource needs to meet contractual agreements, manages the entire workforce, supports company policy / procedures, assists in developing new business opportunities, and provides strategic planning for all station operations in support of the company business plan.

General Manager
A General Manager is the same as a station manager but is for larger stations that have manager titles reporting to it. These include the safe operation, financial, administrative, customer service, and employee issues. The General Manager analyzes all necessary resource needs to meet contractual agreements, manages the entire workforce, supports company policy / procedures, assists in developing new business opportunities, and provides strategic planning for all station operations in support of the company business plan.

Operations Director
An Operations Director has regional responsibility and may have between five to 15 stations reporting to it. The Station/General Managers report to this position. The Operations Director monitors each station’s profitability and overall product quality. Additionally, the Operations Director serves on the company strategic planning team in developing the overall vision for the company and development of the most effective business plan.

Vice President of Operations
The Vice President of Operations has executive responsibility for all operations. This position sets the strategic direction for Operations and is a member of the Executive Committee. Ensures policies and procedures support the strategic plan and ensure a safe operation with high quality customer service.

Current Executive Team
Currently, 80% of the Executive Committee has been promoted from within. Of the Senior Management Group (Director level positions and above), 60% has been promoted from within.